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Refund and Returns Policy
At Party Snow Canada, we believe that trust is the core of every transaction. When you place an order with us, you’re trusting that we will deliver high-purity pharmaceutical-grade cocaine, safely, securely, and discreetly. That trust extends beyond the purchase it includes the assurance that if something goes wrong, we’ll make it right.
This Refund and Returns Policy outlines when and how we issue refunds, replacements, and returns, so you know exactly what to expect. We’ve designed our policy to be transparent, fair, and customer-focused, while also protecting the integrity of our supply chain and your privacy.
Our 30-Day Money-Back & Replacement Guarantee
Every order from Coke Master is backed by our 30-Day Full Refund or Replacement Guarantee. If your shipment is:
- Damaged
- Incorrect
- Lost in transit
- Seized under qualifying conditions
- Not up to quality standards
We will issue a full refund or resend your order at no additional cost.
Your satisfaction is not negotiable and our policy is designed to eliminate the risks often associated with discreet product delivery.
Situations Eligible for Refund or Replacement
We understand that, even with careful handling, issues may occasionally arise. That’s why we offer complete coverage in the following situations:
Damaged Items
If your product arrives damaged or compromised in any way:
- Contact us immediately upon receipt.
- Provide clear photos of the outer packaging, inner product seal, and visible damage.
- We will verify the issue and offer either a replacement or full refund.
Example: You receive a torn vacuum-sealed bag with powder leakage inside the parcel.
Wrong Items Delivered
If you receive an item that differs from what you ordered:
- Notify us within 30 days of delivery.
- Do not open or tamper with the incorrect product.
- We’ll arrange either a return, a replacement, or refund, depending on your preference.
Example: You ordered 10g of cocaine but received 5g due to a packing error.
Lost in Transit
If your tracking status remains “In Transit” or becomes stagnant with no delivery update:
- We will verify with the courier and confirm non-delivery.
- Once confirmed, you are entitled to a free reshipment or full refund.
Example: Your tracking number shows no updates after 21 days.
Customs Seizure
While we maintain high customs clearance rates through discreet packaging, seizures can occur:
- If your package is seized in a country where we’ve previously delivered successfully, we’ll resend it once for free.
- If it’s seized in a country with known import restrictions, a replacement or refund is at our discretion.
Example: An order to a previously cleared region is unexpectedly stopped despite compliant labeling.
Defective or Substandard Products
If your product doesn’t meet our purity or quality claims:
- Contact us with details and photos.
- If you have lab test results or third-party analysis, you may submit that as well.
- We will investigate and issue a refund or replacement where appropriate.
Example: The texture or color of the powder indicates degradation or contamination.
Situations Not Covered Under Our Policy
While we strive to be as fair and accommodating as possible, the following situations fall outside of our refund and returns policy:
- Opened or used products – We cannot accept returns for items that have been opened, tampered with, or partially used.
- Change of mind – If the product arrives as described and in good condition.
- Incorrect or incomplete address – If the shipping information provided was inaccurate and results in a failed delivery.
- Illegal item in your country – If you knowingly order a product prohibited in your jurisdiction, and it is seized, we cannot guarantee a replacement or refund.
Example: A customer in a restricted country orders without checking import laws and their package is seized.
How to Request a Refund or Replacement
We’ve made it easy for you to report issues and get fast support:
- Email our support team within 30 days of delivery.
- Provide your order number and a brief explanation of the issue.
- Attach clear photos of packaging, product, or courier tracking (as applicable).
- Wait for our confirmation and resolution instructions — usually within 24–48 hours.
Once approved, we will:
- Issue your refund, or
- Arrange a free replacement shipment
Our support team is trained to handle all requests with professionalism and discretion.
Refund Processing Times
Refunds are issued based on your original payment method:
| Payment Method | Processing Time |
|---|---|
| Bitcoin/Cryptocurrency | 1–2 business days |
| Bank Transfer | 3–5 business days |
| Zelle, CashApp | 2–5 business days |
| Western Union | Varies (usually within 3–10days) |
You’ll receive an email confirmation once your refund is processed and released.
Replacement Shipments
If you choose to receive a replacement:
- Your new order is prepared and shipped immediately after issue verification.
- Shipping is free of charge for all eligible replacement orders.
- We’ll send you a new tracking number as soon as the package leaves our facility.
Customs-Specific Policy Notes
Our shipping strategy is built to avoid customs complications, but they can occasionally occur:
- Generic item descriptions are used on all international paperwork.
- We comply with global documentation rules without revealing product identity.
- If your package is seized in a country where we’ve previously had success, we’ll cover one free reshipment.
For all other regions, we evaluate each situation on a case-by-case basis to maintain fairness while minimizing operational risk.
Our Fairness Commitment
We believe in mutual trust. That means:
- We resolve real issues quickly and transparently.
- We protect our business by investigating false or repeated claims.
- We reserve the right to refuse service to individuals abusing our refund policy.
At Coke Master, our policies are not just legal disclaimers they’re promises. We aim to make your experience secure, consistent, and fair at every step.
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.